![]() Ability to develop written documents – procedures, summaries, reports, etc.Competent at analyzing issues and determining possible solutions.Ability to engage vendor support on technical and functional issues.Able to work in a team environment while working independently as needed.Ability to effectively interface with technical and nontechnical staff at all organizational levels.Experience working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways).Knowledge of and working experience with WordPress, site builders and SharePoint.Knowledge of hosting environments and servers, FTP protocols and applications.Knowledge of building and integrating APIs.Knowledge of Netlify Functions, Cloudflare Workers, or other serverless approaches.Competent at developing and deciphering programming languages including, but not limited to PHP, MySQL and database queries.Proficient with current web design languages including HTML, CSS (sometimes with SCSS or SASS), and (Vanilla) JavaScript, node.Familiar with providing tier 3 level support for issues involving unexpected behavior with application interface or backend code.Knowledge, Skills, and Experience (preferred): Is a consistent witness for Jesus Christ maintains a courteous, Christ-like attitude in dealing with people inside and outside of Cross.Provide technical assistance to teams and partners as needed.Stay up to date on the latest technologies and digital platforms to continue to expand and enhance our digital presence and provide industry-leading experiences.Develop, troubleshoot and monitor digital activities.This includes the necessary work to troubleshoot, research, maintain and upgrade current and future systems. Integration work with email system, e-commerce system, CRM/database and web platform, as well as future software projects as they are rolled out.Experience setting up new web platforms to include integrations with additional systems.Integrate websites with back-end systems, such as databases.Provide assistance in issues related to the Content Management System and SharePoint.Provide assistance with general web concerns and issues submitted through ticketing systems.Help maintain and troubleshoot aspects of various web sites and eCommerce shopping cart.Web Technical Support, troubleshoot HTML/CSS/JavaScript/PHP & other technical issues related to web systems leading to resolution.Minimum 2 years of hands-on experience in web support and development and web systems deployment and integration.Degree in Computer Science, information technology or equivalent.Educational or Certification Requirements:
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